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I also agree that anonymous reviews are a completely negative aspect of all things good coming out of Booking.com. Absolutely no point in someone leaving a negative review if we don't know what it is we need to change. We had one last night with no name and no comment so I can't even respond. We only started this April and this is the first review to give completely the opposite review on our property - leaves me thinking that there's something underhand going on somewhere along the line. I have emailed Booking.com and asked for them to remove said review.