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First impressions are invaluable and are the basis of so many of our opinions. They say if you are trying to sell a house, paint the front door and have the smell of fresh brewing coffee or baking bread wafting through the property. We don't exactly go that far but try to ensure that first impressions are lasting impressions.
Our apartments are designed and built in traditional style to the region of Vysocina where we are situated. Even I must admit they look very nice from the outside. The garden, although quite small, is well kept, SW facing and is full of planted borders and pot plants; sitting under the pergola is like sitting in your own oasis and always leaves a good impression.
The apartments are kept very clean and comfortable with all requirements met. Furthermore, if we receive a specific request for an item we will often lend ours to the customer. Customers regularly comment about how much space we offer in each apartment and this, I believe, is another feature that makes the properties feel more relaxing as spaces.
Communication is key as we live in part of the same building complex and share the garden with customers. It is very important to strike the right balance. Some customers look for company and a chat in the garden whilst others prefer their own space. Above all else I try to portray an understanding that we are all equals sharing this space together which seems to work. I also throw in the odd eccentricity which is explained away due to my Scottish upbringing ;)
In terms of offering something unique which Hanwell House suggests is important and with which I agree, being a non native Czech is a novelty for most and having been a world traveller for 13 years before settling here also creates a lot of interest - Nothing wrong with a story or three to 'strike a chord' :)