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Thank you very much for your input - I totally agree with you ITO "not knowing what they(BDC agents) are talking about" or just "not understanding you" but further when you speak to one department they say sorry " they cannot do any more to help you" !! and tell you to contact another dept. " another phone call!!.
The credit control department has since asked me for proof that the bank has reversed the payment so I think I am getting somewhere.....
Sincere thanks again