Nicola Donovan

With travellers becoming increasingly aware of the damaging impact of plastic, many properties are opting to go plastic-free to cater to eco-conscious guests

With an increasing number of travellers entering the market, what are the benefits of properties focusing on one guest segment rather than targeting the masses? David Kijlstra, Commercial Director at Zoku shares his thoughts

Ahead of his session at Click. 2019, we spoke to tours, activities and attractions expert, Douglas Quinby to delve into the ever-changing experience landscape

Lukas Vermeer, Director of Experimentation at Booking.com, discusses challenging assumptions, the importance of hypotheses and empowering experimentation

From marketing tactics to gamification, Click. explores how accommodation providers are implementing augmented reality (AR) to enhance the guest experience

As travellers increasingly search for an immersive travel experience, resorts are focusing on creating destinations that attract both visitors and locals