Nicola Donovan

With an increasing number of travellers entering the market, what are the benefits of properties focusing on one guest segment rather than targeting the masses? David Kijlstra, Commercial Director at Zoku shares his thoughts

Ahead of his session at Click. 2019, we spoke to tours, activities and attractions expert, Douglas Quinby to delve into the ever-changing experience landscape

Lukas Vermeer, Director of Experimentation at Booking.com, discusses challenging assumptions, the importance of hypotheses and empowering experimentation

From marketing tactics to gamification, Click. explores how accommodation providers are implementing augmented reality (AR) to enhance the guest experience

As travellers increasingly search for an immersive travel experience, resorts are focusing on creating destinations that attract both visitors and locals

From baby boomers staying in the workforce longer to gen Zers starting their professional lives, how can businesses foster an inclusive environment for all generations?