Nicola Donovan

Combining multiple brands within the same development, dual-branded hotels offer a way to attract various customer segments while cutting costs. But can two hotels successfully co-exist under the same roof? Click. explores

In an industry where customer service is king, having a high level of emotional intelligence is essential for hospitality staff - and can even boost the bottom line. But can self-awareness and empathy be taught and learnt? Click. explores

Consumer appetite for nearby getaways is growing in parallel with last-minute bookings. We explore how Booking.com is optimising the search function to cater to this new traveller behaviour

From long-term revenue goals to short-term occupancy needs, Booking.com's pricing solutions can help you drive demand.

As government travel restrictions ease across Oceania, an uptick in domestic and leisure travel is the region’s light at the end of its recovery tunnel. We spoke to industry experts about early market trends and expectations moving forward

We speak with Pek Chin Siong, Vice President of Hotel Operations at Marina Bay Sands to discover the steps the hotel took to adapt to the travel industry’s ‘new normal’ ahead of reopening its doors