Giovanna Grossi

Hospitality Industry Consultant, Trainer and Advisor

Formerly head of the AA's inspection team, Giovanna Grossi co-directs Sauce Intelligence, a hotel and restaurant consultancy.

Common mistakes_click_Helloquence, Unsplash

Common mistakes that hotels make

Giovanna Grossi, hospitality industry expert and former head of the AA’s inspection team, shares her thoughts on typical oversights made in hotel service and operations