Giovanna Grossi, Hospitality Industry Consultant, Trainer and Advisor, Sauce Intelligence

Giovanna Grossi

Hospitality Industry Consultant, Trainer and Advisor

Formerly head of the AA's inspection team, Giovanna Grossi co-directs Sauce Intelligence, a hotel and restaurant consultancy.

Common mistakes_click_Helloquence, Unsplash

Click. Magazine
Opinion

Giovanna Grossi, hospitality industry expert and former head of the AA’s inspection team, shares her thoughts on typical oversights made in hotel service and operations