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Info - All excellent points and ideas. I think your right regarding reviewing guests. Over the years I have had a few bad ones. And really unless they damage something or make a really big mess, in which case I just charge them, what is the point of reviewing guests except to make us feel better. It wont change the guests attitude, it wont change what has happened and it is unlikely that it will prevent them from renting another room ( who has time to check out every guest they get) But making the guest accountable for their review - that I'm all for. It might even lessen those reviews like " It rained the entire time..."
Thanks for the advise - The review was last summer and that is exactly how I handled it- politely reinforcing what she was already told for the world to see. Its not that I can't just let them come - its just a better experience if they are spread out a bit. Cooking for 20 people at once is nothing ( been a chef for 30 years and our main business is catering - on a regular bases I feed 400 at a time) its just more personable and comfortable in the dining room if they are spaced out a bit.
Maybe because you have it blocked off. Try un-blocking it and then change the reservation date.
Some great advise! After 5 years of hotel and then 16 years of B&B the only thing I can add is times have changed in regard to booking. Before online booking we all talked to guests and could weed out the "vampires" ( oh I love that) Today the operators "before" contact is much more limited and so many book and don't really know what they have booked- they don't read the listing all the way through. They think they are booking a hotel room or a VR and arrive to discover they have booked a B&B or the place is not located where they thought etc. etc. etc. The only thing we can really do is work on strategies to minimize the confusion. Things like make sure our photos don't suggest things that we are not willing to supply. Set the rules and stick to them. Try and make the descriptions reflect that you are a B&B or what ever you are- Remember BDC started out and is still in many peoples minds a way to book a hotel.
Agreed. Whats the point.
I like the idea as well. To my knowledge there is no way to reject a guest for any reason other than invalid card under the present BDC system. If there is I would love to know it.
"Booking.com you need to realise that every single bed and breakfast owner, hotelier, boutique hotel owner are your source of income!!" There in lies the problem. Although the operators are the ones footing the bill, our numbers are small in comparison to the guest numbers ( the user of their system)
BDC push so hard for reviews - sending multiple emails after a stay that people leave a review just to make them stop. Many people feel even though there was nothing wrong with the stay- all was well- they have no real complaints, they must say something because nobody is perfect.
Sometimes I think its unfortunate that BDC is good at their job from a guest standpoint as we as operators have little choice but to use and pay for BDC services.