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They have no answers! We recently faced the same problem where the customer cancelled last minute and inspite of our non-refundable policies, we were unable to charge them. The Credit Card details were not visible for the booking and we cannot charge the guests by any way. Major fault is that before arrival of guests, it is clearly written in reservations "You aren't able to view these credit card details at the moment but we'd like to reassure you that they've been checked. You'll be able to view these details if the guest is a no-show or the reservation is canceled." But once the booking is canceled it shows "Your account is not set up to view this information." To make things worse, when we try to reach your executive and find a solution regarding this, they have no answers and they do not want to forward the call to their senior executives inspite of requesting them to do so atleast 10 times. And they inform us that they have no Credit Card details of the customer and we should have cancelled the booking as soon as we have received it. But the fault with this claim of Booking.com is that we have received no mail saying " Invalid credit card status of Booking" which we receive other times. Very disappointed with this loophole on Booking.com and i have no idea how they are going to resolve this issue