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I had the same. It was a road working company owner with two other staff he apparently barely knew. They stole £123+ worth of things. They also left a big mess that took 2 extra hours to clean and damaged furniture and also somehow ripped up my gravel drive... Apparently, the thefts were from the newest hire who has mental issues (I found an empty prescription for mental illness in the house and that he had played with sanitary products for menstruation left for guests who need them).
The owner acted very concerned and pretended he was going to pay immediately but hasn't 10 days later. On top of all of this, the guy had the nerve to leave me a mediocre 7.5 across the board review. He claimed he paid a lot of money!
What is wrong with people? Where in England can you get a spotless, complete house for £32 per person???? – much less one in a boutique hotel style/quality. He was 5 minutes from the work he was doing (and it's a good area regardless) but he marked 7.5 for location. Unbelievable.
I've spent a lot on my place. It is a romantic retreat, not a crash site for labourers – yet I cannot get Booking.com to stop sending me ruffians. Even a good portion of the people I get from the Booking platform coming for a romantic break have been ruffians in comparison to the guests I get from elsewhere.
Well, I just had 3 ENGLISH men stay in my home and they stole things, were messy and also damaged things – including senselessly damaging my gravel driveway. It was an owner of a road works firm, who brought two employees he hardly knew to stay. One decided to take things with him (perfume, a robe, a USB multiport charger) on top of doing weird things like playing with sanitary products provided for menstruation.
My place is a romantic retreat, clearly not suitable for labourers doing dirty work, but I can't stop them from booking and Bookingdotcom has not helped. I've been dissatisfied by labourers staying before, but don't know until they arrive. I don't want to stereotype, but so far my not stereotyping has caused noting but losses and grief.
I suppose I should count myself lucky, as I live next door and it was three blokes drinking a lot with an obvious lack of a sense of ordinary polite behaviour.
When I separated the mixed bags of rubbish and recycling they left, I found an empty prescription box for mental health problems! So it could have been worse.
I am a single person who works very hard just to make ends meet. My place is beautiful and thoughtfully decorated. I invested a lot to make it as nice as it is. I certainly cannot afford to replenish stolen items any more than I can afford to replace prematurely worn items due to the heavy wear and tear/losses too many guests (all English) think is acceptable to cause... whether through lack decency or proper upbringing, simply carelessness or a weird lack of hygiene – simply because they the things aren't theirs.
The constant struggle to maintain high ratings from people who get a great price, yet have no idea of the meaning 'value for money' and the cost of things, turn up whenever they want, sneak extra people in, leave a mess, suck up tons of extra attention... and on top of all of that give unfairly low and overly critical reviews (or no reviews) is bad enough without having thieves and mentally unstable people in my house.
The company owner appeared to be very apologetic and promised he would pay. Even though I accidentally underpriced the damages (and he got an excellent price for the property) he still has not paid. Booking.com have done little more than pass on my concerns. So the theft is still unresolved