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For the last two months, it has been very challenging and frustrating having to deal with Booking.com Finance and credit team.
Booking.com kept insisting I have outstanding invoices. Despite my reply stating I have sent numerous message with a screenshot of my bank statement with reference no as evidence for my payment. Please get one of the finance officer to contact me to review the payment so that I can instruct my bank to investigate. For the September invoice, I suggest they can offset from the amount owe to me by Booking.com.
As a partner, I expect all booking.com executives to understand their role to be supportive, and rectify payment issues immediately instead of sending a computer generating threatening message.
Today, they sent me the same message stating that my account will be suspended.
The Customer Service gave me a UK number +442035646725 to get help and at the same time, she will send a message to UK Finance team to contact me. I am unable to get through to anyone and no one called me back.
I have my property listed in Airbnb and Homestay. Usually, if there are payment dispute, the account manager will contact me then followup with an email to summarise what was discussed and agreed. Payment collected by Airbnb/Homestay is paid out to Partner 1-2 day after the guest has checked in. Booking.com should be able to follow similar industry practices.