1

Booking stopped my property to verify the location

Booking sent me an email saying the need to verify my location and the quality of service and pause my property book. This is a real problem to me. What can I do? They didn’t contact me again before that. 


user avatar image
B.
Toniya - Commu… 1 month ago

Dear Matilde,

Thank you for listing your property with us.

Please note that all properties go through location verification procedure and this is to ensure Booking.com is a secure platform for both owners and guests.

Once you complete the registration of your property, the verification letter will be automatically sent to the property address.

Depending on your location, it can take up to 25 days (including weekends) for your letter to arrive.

In exceptional cases when you are not able to receive the letter, we can offer you alternative verification option. In this situation, you can contact us via the "Inbox" tab in your extranet account.

Please read this article where the whole verification procedure is explained.

Kind regards,

Toniya