Cleaning fees

Hello, I'm fairly new to the STR community and am used to AirBnbs' pricing. Is there a way to add cleaning fees to my Booking.com listing?

Thank you,




Hi welcome to the Partner Community,


yes any fee that is fixed can be added via 

Property > Policies : Additional Fees


Note these are part of the commissionable total, if you add the min there, else collect on arrival.




contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox