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Answered

Delete my apartment

Good evening. I put my house on your platform but because I made some mistakes I try to delete it to fix it from the beginning. I clicked delete but it does not disappear. Could you check if I did the procedure correctly?Thanks in advance!


B.
Jarratt - Acco…

Hello,

 

Unfortunately I cannot provide specific assistance here, so in order to best assist you, please contact our Partner Support team at a time convenient to you, they will be able to look into your listing details and advise accordingly.

 

Generally speaking, if you open the Property tab in your extranet, you will see either 'room details' or 'property layout' as one of the options, click on that and it will show your apartment. If you need to, you can delete the apartment here and start again, or edit to fix up the details. Also under the property tab, there will be options for 'facilities' and 'amenities', here you will be able to highlight what is included within the apartment.  

 

You will find contact details for the support team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'. 

 

You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts. 

 

If for any reason you can't access the extranet, you will find a list of public support number numbers listed here on the Partner Hub

 

Kind regards, 

Jarratt