Guest comment after departing this morning after I provided Twin Room for his booking
‘i’d Like to request free cancellation for this booking (guest had checked in previous day and was provided with Twin room for him & son I provided all facilities)
Guest would like to refund for the inconvenience caused due to ‘non-availability of taxi’
Guest & son went to Anthony Joshua boxing match at Tottenham Stadium had a problem getting a taxi SO requesting I refund him for one night stay.
Am I going mad? Why am I responsible???????????? OR am I missing something ??
Welcome your comments . Thank you