a guest robbed my apartment and gave a rating of "1"

a guest robbed my apartment and gave a rating of "1". 

I searched all over the internet looking for a kontakt booking phone number.

It is absolutely impossible. Kontakt only for customers with reservation number.

I am very disappointed.

My last guest is a real thief and I can't get his details from Booking to go to the police!

I don’t understand at all how Booking still exists with such an attitude towards partners.

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BrookAve 4 months ago





You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us

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Fluff (new account) 4 months ago

Why do you not have the customers details at or before check in time? 

Only you are responsible for the security of your own property. All BDC contacts as above.

Viatcheslav Or… 4 months ago

Thank you for reminding me of responsibility. I didn’t try to pass it on to someone else. Only the booking has his address data, which should be visible on the transfer. But apparently I need to start with a statement to the police


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Isle of Wight … 4 months ago

There is an option in policies that guests must provide their address and also a verified phone number - if you have used these options, you will have details to pass to the police - if not, you will need to claim on your insurance and hope that they understand why you didn't collect details.