Answered Answered

How do I charge a ‘no show?’

I have credit card details for no show guest but they did not appear in credit cards to charge section?! Surely if they are a no show I should be able to charge them?!

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Jarratt - Acco… 1 month ago

Hi Elle, if a guest is a no show, you can absolutely charge them per your cancellation policy. If the guest has passed you their credit card details for their payments to be handled at the property, then you will need to manage this process at your end. If they have chosen to pay online and we have issued a virtual credit card, you will find any VCCs that are ready to be charged listed under the Finance tab > Virtual Cards Management page. 


If you require any further assistance, please contact the partner support team via the Inbox tab. 


Kind regards,