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Answered Answered

Location Verification !

After working with booking for 1 month and receiving 11 new booking and 8 reviews (all 10/10) booking stop us to the location verification !! We contact booking daily to resolve this issue but still ask us to wait … now 35 days and still !

any advise please about this ?


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Toniya - Commu… 4 months ago

Dear Naif,

Thank you for listing your property with us.

Please note that all properties go through location verification procedure and this is to ensure Booking.com is a secure platform for both owners and guests.

Depending on your location, it can take up to 25 days (including weekends) for your verification letter to arrive at the property address.

In exceptional cases when you are not able to receive the letter, we can offer you alternative verification option. In this situation, you can contact us via the "Inbox" tab in your extranet account.

Please read this article where the whole verification procedure is explained.

Kind regards,

Toniya

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Naif Muneef 4 months ago

Hi dear tonyia  , i don’t need respond like robot. Because we hear and read that many times … we need just a video call for 1 min that’s all. Or let us working with you as long no body talking to us about our location or something els.  we are in shock !

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Toniya - Commu… 4 months ago

Dear Naif,

I am very sorry to hear that. Unfortunately, we are different departments and I am not able to verify your property location. Please be patient and wait for our dedicated team to contact you and schedule a video call. 

In the meantime, I would advise you to request a new verification letter with code to be sent to your property address. You can do that from "Home" tab in your extranet account.

Best regards,

Toniya

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Naif Muneef 4 months ago

Hello,

how can we request a new verification letter with code ?

 

thanks

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Toniya - Commu… 4 months ago

Dear Naif,

You need to log in to your extranet account first and go to the Home tab. There you should be able to see a blue button "Verify your property", you should click on it and see the option "I have not received my code yet". Please select that option and click on "Send me a new code". Then the system will automatically send you a new verification code to your property address.

I hope it is clear to you.

Kind regards,

Toniya

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Mountain Sanctuary 4 months ago

Our property with number 1955266 is not bookable on booking!We inform you that we paid all commissions.

Send us a message from where we can open property to receive bookings!

Location is verified but still didn't appear to be bookable on platform.

 

We waiting for your answer for good collaboration 

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Naif Muneef 4 months ago

Sorry  dear toniya , can not found the blue button !!!

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Fluff (new account) 4 months ago

Aaaah OK, the instructions are for Extranet on the PC. You are looking at Pulse on your mobile phone. I'm not sure if this function is available on Pulse?

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Fluff (new account) 4 months ago

Mountain Sanctuary  

 

I'm sensing from your post, though I may be wrong, that you recently caught up with commission payments that were in arrears but now paid?

If that's correct, it will take longer for your property to be given permission to reopen on BDC as two separate departments are involved.

Finance clears the payment(s), send their clearance to Collections, Collections process and send back to Finance, who then inform you that your account is ready reopen.

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Naif Muneef 4 months ago

Sorry my friend this is not correct . I paid directly when they issue 

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Fluff (new account) 4 months ago

How long ago? It can take a while for the payment to be processed...

"We’ll process your payment in our system within three to ten working days."

 

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Mountain Sanctuary 4 months ago

A few days ago we paid the commission.Please make our property 1955266 bookable again.Thanks.We waiting for your response 

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Violeta Vicovan 3 months ago

hello please help me! i don't recerve the code for verification location

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Fluff (new account) 4 months ago

Mountain Sanctuary  

AND

Naif Muneef  

 

Why two accounts?

 

Anyway, if what you say is correct then your property is not closed due to payment issues but it is more likely the verification of location causing the problem. As directed before, input the location code you received by post into the Extranet (PC not mobile phone). That should open your property if no payment issues are remaining.

 

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Fluff (new account) 4 months ago

booking stop us to the location verification

 how can we request a new verification letter with code ?

 Location is verified but still didn't appear to be bookable on platform

.... so which one is it ?!

 

I don't think you are being entirely straight with us here and I am leaving this thread. 

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Mountain Sanctuary 4 months ago

I don't have pc ,please send me message to open the property on extranet on mobile phone.Thanks