My Listing does not show on the main Booking.com site

Good day


We have noticed that our property does not show when being searched in the main website, where it is by name or by area. The property is still active on the extranet portal, all rooms are open.


Please can you help with how to correct this problem.




Toniya - Coord…

Dear Sue,

Welcome to the Partner Community and thank you for reaching out to us. 

There might be a few reasons why your property is not showing on the main page of Booking.com.

I kindly advise you to read this article for more information.

I hope you find it helpful.

Best regards,




logon to Extranet 

then top right 2nd circle menu is the View My Listing link, click that and see if any banner message


then contact partner support with that info if you are still having issues.





Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox