My overall review score

We had a good review score until a dispute with a guest who left the apartment filthy, she left us a terrible review with a score of 1.   This dropped our overall score down quite significantly, despite having had many good reviews.

I can't understand why, despite having very good reviews since this particularly nasty incident, we have stayed at 8.4

It doesn't add up.   We do our best to keep everyone happy and keep our apartments immaculate yet one review from a guest who had £20 taken out of her deposit because of the extra cleaning as dropped us way down. Do other people have this problem.

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BrookAve 2 months ago


there is nothing to add up at all, nothing is calculated nor linked





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how to contact partner support via private assigned number in inbox