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my propery has been blocked to recieve bookings

good day 

 

please can you help me my property has been blocked for receiving  any bookings. Please can you let me know why and on the email they send me they say it will only take 10 days.  I have been blocked from the 19 October.

I would really apprecaite it if you can come back to me regarding this 

Thank you

Thea 

Oaklands inn 


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Janita - Accou… 1 month ago

Hi Thea, 

I'm sorry to hear of your troubles getting your new property verified. The available options to verify new properties differs by country, have you asked the support team for alternative options, if you are unable to receive a verification code? There is currently a backlog with the verification team, but officially requesting a verification call/video call so that you are in the queue would be beneficial. Apologies for the delays here, but the partner support team are the best point of contact to manage this. You can compose a message via the extranet under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.