1

reservation

Hello Booking team. 

I have a reservation on the new year for my property and because of overbooking I asked the guest to cancel. Unfortunately he didn't cancel so I had to cancel the other reservation on other sites. And now it is ok if he comes but he sent me a screen shot of the cancelation email that he received and it shows that he will have a free cancelation if he chooses to cancel. Now I am a bit scared that he can choose this free cancelation 0ne or two days before he comes and in this case I loose all. 

So it thier any way to to expire the cancelation offer and if there is not how can I cancel the reservation and why it is not possible for me to accept or not a reservation as it is in other sites like airbnb?

Thank you for your kind help 


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11
BrookAve 1 month ago

 

 



You  can contact partner support via 3 methods below



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  4. Choose Account
  5. Now choose Other
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how to contact partner support via private assigned number in inbox