1
Closed Closed

The responsibility of No shows reservation

Hi everyone! I am new to this platform and I really need your help,because I have a lot of "No shows" at my properties.

Can you tell me, who is responsible when the client has made a reservation and in the end he doesn't show?

 

 


user avatar image
B.
Toniya - Commu… 4 months ago

Dear Franc,

Welcome to the Partner Community and thank you for reaching out.

In this situation when the guest is not coming to your property, it is your responsibility to report the reservation as a no show in your extranet account. Please note that you can do this up to 48 hours after the check out date. This will prevent you from being charged commission.

You can find information on how to do it in this article.

Best regards,

Toniya

+1
4 months ago
1
Franc Llagami 4 months ago

Dear Tonya,

Thank you very much for your reply!

I reported the reservation as no show, but my property has been reserved and in the end, the guest didn't arrived. In this conditions, I have lost the reservation and my properties stayed empty.

In my opinion, someone should be responsible and should pay the amount for this situation, because we ( as owners of properties) are the weak part on these agreement.

Best regards,

Franc

4 months ago
user avatar image
B.
Toniya - Commu… 4 months ago

Dear Franc,

Thank you for your feedback. Please note that once you mark the reservation as a no show in your extranet account, the system will automatically reopen your availability so you have the chance to get new last minute bookings. You can also get in contact with your guests prior to their arrival and make sure they will stay at your property.

Kind regards,

Toniya

+1
4 months ago
1
Franc Llagami 4 months ago

I have one last question Regarding the invoice, is it possible to make the payment quarterly (once every twoor three months) since the commission rate is rather high?

Thank you in advance,

Franc

4 months ago
user avatar image
7
Fluff (new account) 4 months ago

It is also VERY important that you have a method of taking payments/deposits in advance.

e.g. bank transfer by a certain date after reservation (if no payment is made the reservation is then cancelled by you at zero cost).

A card machine (EDC) that is capable of processing customer-not-present payments and virtual cards. Talk to your bank about this.

A third party card payment processing company.

You will need an appropriate cancellation policy to go with this payment system.

There is also the Payments by Booking.com system but that appears to be heavily flawed at the moment.

 

Many bookers will reserve several hotels at the same time, that have a no-payment/fully refundable policy, and will use the one they choose at the last minute and leave the others in the dark with no payment. This is most prevalent on the Booking.com platform and especially by "Genius" bookers.

+1
4 months ago