1 Katarina Panic Answered #Advice Review replys Hi,what does it mean reply pending moderation? 1 Katarina Panic How can I contact Booking.com by phone from Italy? What is their number? When I contact the Partner Help it treats me as a guest... Thanks a lot, Katarina B. Jarratt - Acco… Hi Katarina, Hello, you will find contact details for the support team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'. You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts. If for any reason you can't access the extranet, you will find a list of public support number numbers listed here on the Partner Hub. Kind regards, Jarratt 1 Katarina Panic Tnx a lot! B. Jarratt - Acco… In response to your original question, there are certain guidelines that a response to a review should adhere to, this is only general advice but perhaps you have included some detail which means the response will need to be manually reviewed before being published. The following article on the partner hub has some more details that is worth reading through. https://partner.booking.com/en-gb/help/guest-reviews/general/can-i-resp… Kind regards, Jarratt 1 Katarina Panic Thank you, solved!