1 Jacqueline Hufton Answered Rhydyfran West Wales. Would you check my review score I think it should be a little higher. Many thanks Jacqueline Hufton 11 BrookAve not here, best to contact Partner Support for assistance Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here. Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub. Message or Call BdC PartnerSupport In the extranet, go to the ‘Inbox’ tab. Select ‘Booking.com messages’. Right Pane - Click on ‘See Contact Options’. Choose Account Now choose Other Then at bottom , See all contact options, and click Message or Call As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed. Method 3: *** public main lines via Where you can reach us B. Janita - Accou… Hi Jacqueline, This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options. Here is an article on analyzing guest review scores. They are an average of your guests overall scores. https://partner.booking.com/en-us/help/growing-your-business/analytics-… Thanks!