1
Answered

Verification

Hi Everybody 

Please help me, I have accommodation in Austria that was locked on August 10th and ask for "Property location verification". I haven't received a letter from the booking in almost 2 months, no one called. I call booking every day, I’ve written them letters a lot of times, always the answer is that the verification team will call me, never call anyone,  can’t book rooms, and they don’t pay off. What can i do? 

 

Does anyone have any contact information for the verification team?

 


B.
Janita - Accou…

Hi Lajos, 

You can request a video verification to move the process along quicker. Please reach out to Partner Services. You can find their number under Inbox > Booking.com messages > See contact options then select any option > Other > See all contact options. 

Thanks!

3
Hans Damen

As this is a real and very persistent subject, if you look at all the messages on this board. Therefore real help should be provided, instead of generic referrals to contact Partner Services.

1
Lajos Fias

Thanks, yes i know. I sent messege 12 times, but every time, i get similar answer.... "we will forward your request to the relevant department and someone will call you. But no one ever called :( 

I've been waiting for 50 days