Answered Answered

Virtual cards

Dear bookin.com!


inhave several unpayed virtuál card what i ám not able tó charge! I provide my bank details. Please send it tó me via bank transfer. 

I will attached the screenshot of my virtuál card reservation on the two following propety is involved.



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Jarratt - Acco… 1 month ago

Hi Papai, 

I'm sorry to hear you are having trouble with charging virtual cards. Firstly are you sure that the cards are ready for payment to be taken? Under the Finance tab, there is an option 'Virtual Cards Management' which will show you which cards are ready to be charged. 


If you still need help, you will need to contact the partner support team, this forum is for general tips and advice. You will find contact details for the support team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'. 


You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts. 


If for any reason you can't access the extranet, you will find a list of public support number numbers listed here on the Partner Hub


Kind regards,