Want to waive the fee, instead of not waiving

I have not waived the fee to the guest , but instead I want to waive it

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jaybeegee 1 month ago

This is not the customer support but a forum for sharing tips, advise etc with other property owners

If you have a booking which the guest is asking to cancel and you want to waive the cancellation fee you will need to contact the support desk to action this.