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When a guest blackmails and threatens a negative review and rating because his request for no consideration was received free of charge on his part - how can this be avoided,

 


 Let me make it clear, the customer has clearly made it clear that he will give us a negative review and rating, And the above by knew in the conversation your help staff (while the guests arrived) that they were supposed to give me a negative rating and review, as a means of extortion on their part, (regardless of the truth and correctness of the review and rating) even before they could experience the apartment, And I am ready to file a legal affidavit for you in accordance with the above, Am I supposed to be punished for being innocent and trusting in human beings? Is it because of your response and from that moment on I am supposed to receive the guests with a hidden camera, and record a voice when they arrive? meaning we as hosts invested a lot of our time and money, creativity and energy that we earned hard, to offer a product we can be proud of, and our guests can enjoy - yes, appreciate and delight the customer. But the customer is not always right, it is difficult for us to face this kind of extortion, What protection do we get from the site? The website seems to have all the means to be objective, and to remove such an abusive rating and review, Should hosts absorb any ranking that is done in an abusive and malicious manner to harm our livelihood? We will appreciate your response as soon as possible judi N corfu


 


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Villa in the blue

I stopped being afraid, I respond

We were under extortion and a threat of rating and a negative review,

I know I cannot please all our guests , we definitely accept any honest review, and strive to correct or improve accordingly- this is my way of libut ,

 


 

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Villa in the blue

Do not be afraid - respond when a customer threatens a negative review, end to extortion, We as hosts also have rights,