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why can nobody book our properties
People booked our properties and now it cant anymore because booking is verify our lokation??????????????
People booked our properties and now it cant anymore because booking is verify our lokation??????????????
I am having the same issue! Then my bungalow is non bookable anymore and all my bookings have been cancelled by booking. The post incredible thing je that booking.com ask me to pay commission on all bookings they have cancelled! I have tried to contact them but they still don t reply To me from more than 2 days!
Hi Fakarava, Our property is still blocked and its over the 10 day period. I've contacted directly but nothing seems to be happening. Out of interest, how long did yours take to solve and any tips on how to solve quickly? Thanks in advance, Catherine
Just message Partner Support
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
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We have the same problem. Unfortunately, contacting Booking.Com doesn't help as no process works for owners of private apartments (tourist accommodation) instead of hotels. We have contacted different staff and departments at Booking.Com but are still stuck in this wholly unacceptable situation. After seven weeks, our property cannot get unblocked, as we have not received the security code in the post, and Booking.Com cannot confirm when it was sent or if it was sent. We have tried and failed the second alternative of a video call from Booking.Com to our property manager as Booking.Com did not call at the times we offered when our manager would be available at the property. We have been asked to provide "generic times" for the telephone call, and we have explained that there is no hotel staff sitting all morning for a week to wait for a phone call that may or may not come. Like many private apartment owners offering tourist rental accommodation, there is no staff at the property; the manager only visits for repairs, prepares the property for the guest, and checks the guest in. So we continue to go round and round in circles. Booking.Com has even asked us to stop contacting them as they have no other solution.
Meanwhile, Booking.Com are holding the rental income from guests, we have received some cancellations on busy periods that could have been rebooked and instead ended up empty, and we cannot take future bookings. Fortunately, we have other properties on other booking website portals, and we will move this property to those websites. Unfortunately for booking.com, they will lose out on us bringing the other properties onto their site, so a loss of revenue for them. Unfortunately, for us, as it is impossible to speak with anyone who can take ownership of the problem, we have no other option but to continue persisting by calling, messaging, and writing and trying to find a responsible person at Booking.Com. We have provided this feedback to Booking.Com. It is vital that other owners on the forum read this, as I know many others face the same problem. It is not helpful for replies letting us know how to contact Booking.Com as clearly we have persistently made attempts and continue to do so.
We have the same problem. Unfortunately, contacting Booking.Com doesn't help as no process works for owners of private apartments (tourist accommodation) instead of hotels. We have contacted different staff and departments at Booking.Com but are still stuck in this wholly unacceptable situation. After seven weeks, our property cannot get unblocked, as we have not received the security code in the post, and Booking.Com cannot confirm when it was sent or if it was sent. We have tried and failed the second alternative of a video call from Booking.Com to our property manager as Booking.Com did not call at the times we offered when our manager would be available at the property. We have been asked to provide "generic times" for the telephone call, and we have explained that there is no hotel staff sitting all morning for a week to wait for a phone call that may or may not come. Like many private apartment owners offering tourist rental accommodation, there is no staff at the property; the manager only visits for repairs, prepares the property for the guest, and checks the guest in. So we continue to go round and round in circles. Booking.Com has even asked us to stop contacting them as they have no other solution.
Meanwhile, Booking.Com are holding the rental income from guests, we have received some cancellations on busy periods that could have been rebooked and instead ended up empty, and we cannot take future bookings. Fortunately, we have other properties on other booking website portals, and we will move this property to those websites. Unfortunately for booking.com, they will lose out on us bringing the other properties onto their site, so a loss of revenue for them. Unfortunately, for us, as it is impossible to speak with anyone who can take ownership of the problem, we have no other option but to continue persisting by calling, messaging, and writing and trying to find a responsible person at Booking.Com. We have provided this feedback to Booking.Com. It is vital that other owners on the forum read this, as I know many others face the same problem. It is not helpful for replies letting us know how to contact Booking.Com as clearly we have persistently made attempts and continue to do so.