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I agree . Although they are more for hotels they still charge us holiday home owners 15% commission so therefore should work with us to stamp out this sort of malicious damage.
If we have to keep putting up,our prices then we will end up not attracting guests and BCM will lose out too so its in their interest to listen to our concerns.
I'm sure the big hotels also have the same but are in a better position to swallow up the losses but for us small business its harder
Whether its a big pricey hotel or a small BandB deliberate damage to your property is totally unacceptable !!
So where do we stand with BDC and with the law if the damage is deliberate.
We just had guests who drew faces over a chair which we didn't spot until they had gone and was to late. This amounts to criminal damage in the UK but with an overstretched police force they have more important things to deal with.
It's annoying but going to have to take it on the head as no back up from BDC.
Airlines keep a data base of disruptive passengers which they share amongst themselves perhaps this is something these booking platforms should consider
I noticed the same as well.
I had days blocked next week when in fact it was available.
It seemed to be from AirBnB but when I checked that calendar it was open too.
I did find TripAdvisor being a bit troublesome too so have suspended listing for time being.
Would be nice if booking.com could perhaps post a detailed way of copy, pasting and syncing calendars to all partners and if there is any particular order it should be done so as to prevent future problems
Hi Sue ,
Yes send a little e mail as they book giving more precise details of what you offer and where you are.
We had people turning up here thinking they were getting a whole cottage for themselves when in fact it was a room. People weren't reading the listing properly and as always blinded by price..
I send out an e mail almost immediately so there is no mistake made and if there is then the guest clearly hasn't read things properly
No I'll take a look.
No real positive solution.
All the sites appear to have done something to calendar syncing and they aren't working.
I've turned off instant book with AirBnB and Trip Advisor as its just to risky and not worth the trouble.
Booking did advise me to switch to a real time booking system whatever that means? As a novice to all this one would assume you would need training on a booking system and not just hope it works through trial and error at home.
Unfortuantely we all get the odd request.
I agree with other posts here. Go down the line of they are not insured which is true in some cases.
Also asking you to cook a pizza for them etc. Unless you have the right licence to provide food then you could be liable if you give them food and they then become ill. Avoid this scenario at all costs!!
Most major hotel chains, airlines etc have a zero tolerance to verbal or physical abuse toward employees. You should have the same in your private B&Bs , guest houses etc. If they are rude and offensive ask them to leave and report it to booking.
Couldn't agree more Claire. I spend more and more time monitoring these damn calendars than anything else at the moment.
All these sites really need to get their heads together and sort it out.