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Yes I've deactivated the swipe card to the building the lock change is scheduled. Thanks Katerinka12
And the reservation was canceled by BDC according to the app notification and email. I guess that's what they do to "resolve" the case?!
And I just finished a long call with their customer service team. They said the reason why they did not reply my email was that they did not receive anything from me, and the reason why they did not call me was that they couldn't connect my phone on Wednesday. Seriously?!
I did not have missed calls on my phone these days.
So during me and the customer service staff both on the line, I forwarded, replied, wrote emails to the email address they provided to me. The staff said they did not receive anything and had to hang up and wait.
I am impressed. That was the most professional service I ever used really!
Looking into the emails sent from BDC, I find some errors/typos and broken links in every email. See the screenshot below. And I told the customer service staff.
Really professional service BDC. Well done.
Thanks for your prompt response, Zsolt.
I called BDC and also reported guest misconduct via Extranet when I found out the case on 22 Jan. I assume this counts a complaint? Do you know is there any other ways to file a complaint?
BDC canceled the reservation on 23 Jan, which is after the check out date. So now I don't have the access to the guest misconduct report I filled before on Extranet. I guess this is the action of BDC to avoid the responsibilities?
Also, I didn't find anything about insurance on the contract. I used "insurance" and "insu" as searching keywords but didn't find anything. Is there other places on the Extranet or BDC website I can find about insurance?
Thanks for your comment, Zsolt.
Yes, we have reported to the police. The police officer also suggested me to contact BDC to ask about the insurance policy, if they have.
Also, could you please explain more on your comment "hope you've filed the complaint in 24 hours as it can bite back if you haven't"? Did you mean filing a complaint about the guest on BDC?