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I have experienced that most guests who have a problem making pre payments would give a bad review, did anyone also have same experience?
I fully support everyone who urged booking.com to end anonymous reviews, as they serve no useful purpose to neither the host nor to booking.com itself. As a new establishment my very first review was 9.6 then I had two separate couples whom if I had a choice wouldn't have accommodated in the first instance. The first couple left with stolen property and did not bother to checkout I only received a message that the keys were left in the door. After threatening them with reporting the theft to the police they acknowledged the unauthorized removal of items and promised to return them, but I have not yet received the items. The next couple was just racist as soon as I introduced myself as the owner. The next thing I heard from them was to come to the self catering unit and clean the dust under the bed...who does that! looking under the bed for what? If that was not enough when the staff was there to do what they wanted to be done racist remarks were made. A few days after they departure I received an anonymous overall rating of 2.5 for each and every item, even for the location without any comment. In my opinion the ratings were absurd, malicious and devoid of any credibility. The area where my establishment is located is adjacent to the Strand Hotel at the main beach and is rated as the best in Swakopmund and has a constant rating of 10 by honest, decent guests. My question to booking.com is...I as the host am I allowed to disclose the names of these dishonest and racist guests on this platform as a warning to other hosts?