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It might be a synchronization problem with your channel partner or might be Mapping problem.
Basically, all the replies to the reviews matters more for the other people who refer to the reviews before making a booking at your property. This is basically a way to tell others that the review left here is a fake one so you must speak out what was lie.
But again we are in service industry so we always have to keep a low pitch.
Honeymoon or Anniversary couples are delighted with Towel decoration with flowers on bed ,candles in the room and a bottle of Wine, whereas for birthday event we do Chocolates and Wine bottle.
You can contact booking.com by sending them a message using your extranet page. You can see a link to contact booking .com in snip shot below in highlighted part
Hope it might help you.
I am not sure if this is something to do with the software we are using to make the booking. I get all the credit card details in my software when I receive the booking and this details stays in my system forever.
Thanks for the valuable feedback
But in case of NOT non refundable booking (general bookings)How can I pre authorize my payment...will it be done by me or Booking.com??
How can I get this done?
I agree with you all that booking.com should help the host as well but at this platform it is only us the partners discussing about all this problem. Does anyone of us knows how we can approach booking.com with our common problem collectively ???
This is painful but if you carefully read the terms and conditions of booking.com for a non refundable booking , it clearly says that property can charge you anytime therefore gives us the right to charge the guest when he made the booking. Thereafter we can also fight with banks and credit card companies on the base of the policies to which guest accepted while making the booking.