Hi - I called my local contact office in the UK with number advised in this thread 02086128159. I still haven't received payment but I'm hopeful it will arrive next week given CS communication.
Their CS messaging is a waste of time - clearly a computer says yes/no function. Booking,com need to improve
Latest update, after receiving a big standard. “You have been paid” from their useless messaging service, I called them. And I clearly got through to the right person, Isabella acknowledged there was an issue with these payments that booking.com were aware of. She has now sent my details to their finance department to resend for payment with a backing message confirming this.
a relief that thimeyve acknowledged the issue and hopefully will receive payment soon!
still doesn’t absolve then from their terrible payment terms and why they cannot release payment far quicker, they are the poorest vs competitors with regards to releasing payments sooner
I'm not sure what course of action to take really. If it's not rectified this month then I'll start emailing their directors but I cannot believe they aren't aware there is a problem here as they must be getting bombarded with queries on this.
I'm worried it will happen again. I am considering if I need to move my business onto a competitors site.
Same here, received the payout issued on 19th January but we're still missing the payout sent on the 12th January. Booking,com aren't responding to messages, it's a shambles as clearly many are affected.
The payment system is so poor and needs modernising. Air bnb release payment the day after someone checks in, there is no reason for booking.com to hold onto the payments for so long and it's a massive failure not to payout at all - fuming here.
Hi - I called my local contact office in the UK with number advised in this thread 02086128159. I still haven't received payment but I'm hopeful it will arrive next week given CS communication.
Their CS messaging is a waste of time - clearly a computer says yes/no function. Booking,com need to improve
Latest update, after receiving a big standard. “You have been paid” from their useless messaging service, I called them. And I clearly got through to the right person, Isabella acknowledged there was an issue with these payments that booking.com were aware of. She has now sent my details to their finance department to resend for payment with a backing message confirming this.
a relief that thimeyve acknowledged the issue and hopefully will receive payment soon!
still doesn’t absolve then from their terrible payment terms and why they cannot release payment far quicker, they are the poorest vs competitors with regards to releasing payments sooner
I'm not sure what course of action to take really. If it's not rectified this month then I'll start emailing their directors but I cannot believe they aren't aware there is a problem here as they must be getting bombarded with queries on this.
I'm worried it will happen again. I am considering if I need to move my business onto a competitors site.
Same here, received the payout issued on 19th January but we're still missing the payout sent on the 12th January. Booking,com aren't responding to messages, it's a shambles as clearly many are affected.
The payment system is so poor and needs modernising. Air bnb release payment the day after someone checks in, there is no reason for booking.com to hold onto the payments for so long and it's a massive failure not to payout at all - fuming here.