So booking dot com are so far refusing to give us any information about this - they either completly ignore our messages or send us a cut and paste reply on "how to manage your reservations".
Thank you Andrea. We will do this right away. We did actually report this to BdC but they didnt take it seriously and brushed it off as somebody using our PC.
If you charge the guest for the booking, then you iwll need to pay the commision. If you let the guest cancel for free, then you can waive the fees and mark this on booking dot com - you will not be charged commission.
Kind of worth mentioning - If you report the guest misconduct you can stop them from staying with you again.
You can try to get some money out of them to fix the damage through their credit card, if they have provided one via booking dot com and you have an card machine but Booking dot com wont be interested in helping you get the money unfortunately. They want the guest to book with them again whether they are a problem for accommodation providers or not.
We're getting quite a few day too. Mark their cards as invalid, they have 24 hours to update then you can cancel. Don't bother sending messages and wasting your time if booking dot com are'nt prepared to help us out. I've even had some come through where booking dot com say they have already marked the cards as invalid because it didnt pass their "validation" - my question to booking dot com is, Why do you let them book then? They want you to go to pre-payment purely because they're making money from their VCC's.
So booking dot com are so far refusing to give us any information about this - they either completly ignore our messages or send us a cut and paste reply on "how to manage your reservations".
Thank you Andrea. We will do this right away. We did actually report this to BdC but they didnt take it seriously and brushed it off as somebody using our PC.
Are you trying to charge the surchage fee for credit too? You need to waive any surgachrges if so.
Could you have accidebntally charged part of the booking already and therefore taken some of the balance off the Virtual Credit Card?
You add certain facilities and featured to your accommodation preferences by checking the boxes
If you charge the guest for the booking, then you iwll need to pay the commision. If you let the guest cancel for free, then you can waive the fees and mark this on booking dot com - you will not be charged commission.
Kind of worth mentioning - If you report the guest misconduct you can stop them from staying with you again.
You can try to get some money out of them to fix the damage through their credit card, if they have provided one via booking dot com and you have an card machine but Booking dot com wont be interested in helping you get the money unfortunately. They want the guest to book with them again whether they are a problem for accommodation providers or not.
We're getting quite a few day too. Mark their cards as invalid, they have 24 hours to update then you can cancel. Don't bother sending messages and wasting your time if booking dot com are'nt prepared to help us out. I've even had some come through where booking dot com say they have already marked the cards as invalid because it didnt pass their "validation" - my question to booking dot com is, Why do you let them book then? They want you to go to pre-payment purely because they're making money from their VCC's.