At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
At Booking.com, we are actively working to make it easier for...
No, if you do not charge them, BDC will not charge commission either. Make sure you have informed them accordingly.
Also, check the next payout invoice-if they have charged you commission for this reservation, make a dispute.
Hope this helps
Mark the cards as invalid-they will not respond eitherway (we had the same issue), and cancel them the next day.
If they send you an email with a link, do not open the link.
And report it to Booking.com
Hope it helps
The system have changed almost 3 years now.
The guest can rate all 6 categories and then put an overall score from 1-10.
If Booking.com accepts the payments for you and then sends you the amount of yours, then booking.com needs to refund the guest.
If you are using a virtual credit card
If you have not charged it yet, don't and ask booking.com to refund the guest and waive the fees for the guest.
If you have charged the guest's card, then you have to refund him.
Hope it helps.
In any case, go through extranet and send Booking.com a message
Inbox-Booking.com messages-compose new message (topic reservations)
This is not correct, as Mr Imam said it is a last minute booking.
We can not use the request to cancel button, if it is later than 48 hours before check in.
Therefore, the only solution is either inform the guest to contact customer support, or the property to contact partner support-if reachable-to make all the necessary actions.
Send an email also from the extranet ,except calling.
The six categories does not count, that is the "clever" systam of booking.com almost 3 years now.
The guest can rate all 6 categories, and then put an overall score from 1-10-as much as he desires...
Oh it is! This is the ridiculous system of Booking.com.
It doesn;t count how much they will rate the 6 categories-or other extra ones.
They have the right to put an overall score as they desire!
No calculation at all!
Keep sending feedbacks for this, just in case they might change something.
Wish you a nice summer from Greece!
Go to Inbox-Booking.com messages-compose new message-Topic (Property-Other)
And then write everything you want
Hope it helps!