Booking.com's Travel Confidence Index reveals that while there is...
Get advice to attract guests this summer season.
The system have changed almost 3 years now.
The guest can rate all 6 categories and then put an overall score from 1-10.
If Booking.com accepts the payments for you and then sends you the amount of yours, then booking.com needs to refund the guest.
If you are using a virtual credit card
If you have not charged it yet, don't and ask booking.com to refund the guest and waive the fees for the guest.
If you have charged the guest's card, then you have to refund him.
Hope it helps.
In any case, go through extranet and send Booking.com a message
Inbox-Booking.com messages-compose new message (topic reservations)
This is not correct, as Mr Imam said it is a last minute booking.
We can not use the request to cancel button, if it is later than 48 hours before check in.
Therefore, the only solution is either inform the guest to contact customer support, or the property to contact partner support-if reachable-to make all the necessary actions.
Send an email also from the extranet ,except calling.
Hope this helps
The six categories does not count, that is the "clever" systam of booking.com almost 3 years now.
The guest can rate all 6 categories, and then put an overall score from 1-10-as much as he desires...
Oh it is! This is the ridiculous system of Booking.com.
It doesn;t count how much they will rate the 6 categories-or other extra ones.
They have the right to put an overall score as they desire!
No calculation at all!
Keep sending feedbacks for this, just in case they might change something.
Wish you a nice summer from Greece!
Go to Inbox-Booking.com messages-compose new message-Topic (Property-Other)
And then write everything you want
Hope it helps!
Hello and welcome!
If you are thinking something like Airbnb system, nope, that's not it.
The guest can place a public review , rating 6 categories and then putting an overall score-completely out of blue-and that's it!
If they have placed a comment as well, only then you can comment on public too.
And more or less, this is the "great" review system on BDC.
Have a nice day!
You can add/delete photos from the extranet on your own (Property-Photos)
Unfortunately the descriptions are made automatically, based on the facilities you choose. If you want a correction or adding, go to Property-view your descriptions - request a fix/correction.
Everything through your extranet.
Also, you can contact support
Go to Inbox-Booking.com messages - compose new message