....again, I blame b.com for leading the guest to leave any negatives. Why can't they just take that away and just let the guest say anything like that just in the main review like so many other review sites do...
I'm sure we've all had it where guests feel they have to fill it in, and put things in the negative box like ' nothing to dislike or like you've said nothing to do with the accommodation....
I think I speak on behalf of all hoteliers who use B.com, we all agree and feel for you Louise. We've all had it, and its just diabolical to get 10's on all categories but then to get a lower score on the overall which is the one that .matters is more than frustrating. We too have averaged 9.5 for a while now, only to drop recently to 9.4 for this very reason since b.com changed their scoring system. And choose what anyone says, it does matter. Guests are oblivious to this fact. I was fortunate once to actually ask a returning guest about this, it just came up in conversation. They'd previously scored 10 out of 10 on all the categories, but thought the overall was the resort itself, the weather, what they'd had for dinner in the town... Incredible isn't it? These are people we put our business reputation in the hands of.
So, you are not alone Louise, but unfortunately there is nothing we can do apart from not using the site.
....again, I blame b.com for leading the guest to leave any negatives. Why can't they just take that away and just let the guest say anything like that just in the main review like so many other review sites do...
I'm sure we've all had it where guests feel they have to fill it in, and put things in the negative box like ' nothing to dislike or like you've said nothing to do with the accommodation....
I think I speak on behalf of all hoteliers who use B.com, we all agree and feel for you Louise. We've all had it, and its just diabolical to get 10's on all categories but then to get a lower score on the overall which is the one that .matters is more than frustrating. We too have averaged 9.5 for a while now, only to drop recently to 9.4 for this very reason since b.com changed their scoring system. And choose what anyone says, it does matter. Guests are oblivious to this fact. I was fortunate once to actually ask a returning guest about this, it just came up in conversation. They'd previously scored 10 out of 10 on all the categories, but thought the overall was the resort itself, the weather, what they'd had for dinner in the town... Incredible isn't it? These are people we put our business reputation in the hands of.
So, you are not alone Louise, but unfortunately there is nothing we can do apart from not using the site.