The guest is definitely informed, I blocked the guest in question and during the process was told that the guest would be informed they have been blocked from booking my property again.
Couldn’t agree more. Just had a terrible experience with host support. Booking.com’s calendar didn’t sync correctly and they double booked me. Treated me and the poor guest really badly. Conflicting messages, lack of call back, except one call from Singapore (I’m in uk) from someone who could hardly speak English, I couldn’t understand what she was saying. I requested the issue be escalated to a managerial level and she simply hung up on me. I’ve now taken my listing off BC. Disgraceful.
Hi Kate,
Did you resolve this issue?
I am experiencing similar 'discounts' on my listing, and would be grateful if you have any advice and/or insights into how one stops this.
Kind regards,
ITD
They gave me 10/10 for everything, I'd give them a big fat 0!
Hi John,
The guest is definitely informed, I blocked the guest in question and during the process was told that the guest would be informed they have been blocked from booking my property again.
ITD
Hi Marek,
Thanks for your message.
Unfortunately, that is not how it works
I blocked the guest and during the process was told that the guest would be informed they have been blocked from booking my property again.
Couldn’t agree more. Just had a terrible experience with host support. Booking.com’s calendar didn’t sync correctly and they double booked me. Treated me and the poor guest really badly. Conflicting messages, lack of call back, except one call from Singapore (I’m in uk) from someone who could hardly speak English, I couldn’t understand what she was saying. I requested the issue be escalated to a managerial level and she simply hung up on me. I’ve now taken my listing off BC. Disgraceful.