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Wayne Cahoon

Truman Gillet House B&B Owner
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2
Wayne Cahoon

Issues with NEW Guest Insights

Booking advice and updates #ManagingOperations
2 Replies
46 Views
1 year ago
2
Wayne Cahoon

How do I stop getting Free Parking notices from Booking.com

Tips, tricks & more
1 Replies
148 Views
1 year ago
2
Wayne Cahoon

Reflect on our ratings more acurately

Booking advice and updates
1 Replies
7 Views
2 years ago
Wayne Cahoon replied to Issues with NEW Guest Insights
Booking advice and updates
#ManagingOperations
2

My Mom taught me how to cook along with the other 5 kids while we were growing up. Thanks Mom. Anyways, pancake recipes are everywhere so that is nothing, it HOW you do it that makes the difference.

  • Heat the griddle.
  • Mix all the dry ingredients in a bowl.
  • Mix all the wet ingredients in a separate bowl.
  • Mix the dry INTO the wet. This is backwards from most common directions, but this saves from having dry mix at the bottom of the mixing bowl. Remember to mix a little as possible until all flour or liquid is combined. Lumps ARE ACCEPTABLE.
  • LOOK at the batter, it should be wet enough to poor. If too wet add some flour or mix. If too dry, add some milk or liquid.
  • Poor the batter on the griddle.
  • Sprinkle generously with WILD blueberries on top of the batter on the griddle. This allows a precise placement and amount instead of mixing into the batter. If using frozen berries, rinse in a strainer first. 
  • Peek at just one pancake until golden brown, then flip them all.
  • Serve with warmed maple syrup.

Wayne, TGH B&B Owner

  • Reply
1 year ago
Wayne Cahoon replied to Guests arrival times
Tips, tricks & more
2

Rhonda,

In the Property > Policies > Guest Requirements > Edit > "Do you want guests to enter their home address when booking" question DOESN'T work fully as the Town information is not reported to me when I get a booking. Also see Guest Information, there is a question there that asks "Can guests book without providing address details?" but as I said before, NO, NONE, NADA city information is relayed to me when a booking comes in.

  • Reply
2 years ago
Wayne Cahoon replied to Guests arrival times
Tips, tricks & more
2

Ronda,

Booking.com isn't chasing after someone to pay or the get the correct information so I request it up front or no booking is accepted.

This is what I receive from Booking.com.

  • Name
  • Phone #
  • Street address
  • City
  • Zip - Some times

No State or true country. I say TRUE country as I've had it list a country based on the zip code, but if the zip code is entered in wrong then it's not usable. I NEED the other info listed on a previous posting to exclude the riff raff and give me the info I need to run my place.

I don't know if it's changed, but in the past I would receive C/C's without a 3 digit code. I've learned to demand a code and then I pre-autherize it before I accept it or it'll be rejected IF it didn't come in the original booking.

Some lessons have been hard learned.

Wayne TGH B&B Owner

  • Reply
2 years ago
Wayne Cahoon replied to Does Sync calenders really work?
Booking advice and updates
2

New to the linking idea. What is needed and how much does it cost to do this linking. I use booking.com, Expedia.com, Hotel Bonanza and Webervations right now and want to add Airbnb.

Wayne TGH B&B Owner

PS I use a photo of my B&B as you can't even tell it's me in a close up photo.

  • Reply
2 years ago
Wayne Cahoon replied to Guests arrival times
Tips, tricks & more
2

What I do is push their emailed reservations to my phone so I have their contact info handy, but with foreign visitors it's been very difficult to get in contact with them. I've found the sooner I get in touch with a guest the better chance I get a response. In 11 years of running our B&B we've had only one guest sitting on the bench waiting for us to arrive.

Booking.com is very insensitive to the little guys that don't have a front desk manned 24/7. As best as I can tell they don't make ANY provision to ask the guests specific questions at the time of booking. In fact they prefer to ask as few questions as possible as not to make the person booking feel like they are getting the third degree integration and possibly not book through them.

Here what I need to know from every guest.

  • Are there any food restrictions I should know about?
  • Approximately what time will you be arriving? We'll need to know when your arriving so that we can be here to show you the room as we don't have a front desk manned.
  • What is your home address State or Country? As Booking.com doesn't collect this info. I've found it a real pain in the butt having to look up their zip code or Country that is just another step we have to do when the booker can enter it in a second.

I've had pretty good results the faster I get this email sent to them as they are still in the booking mind set.

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2 years ago
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