Go to Booking.com extranet, look for the telephone numbers to the support and speak with the customer service. This forum here is just for hoteliers to connect and moan :D
Alternatively, choose the message system, and raise the issue with the finance team.
How many of you still have availability on booking.com for May, April, June and so on?
If you want to kick booking.com in the teeth, do not give them availability! Honor the bookings you have with them, but do not give them any further availability. Stay in contact with guests that you manually alter their reservations to new dates and that you will inform Booking about that.
By all means, Expedia is not better, but handled the situation better.
We are feeding Booking.com if we continue to give them availability!
Have your direct channels established, cut Booking.com off for any further availability. Give it to Expedia or Airbnb. Stop using them stop feeding them.
If people do not see much or any availability they will eventually check Expedia, check tripadvisor etc.
Acidic comment incoming: I am sure you will be offered to take part in the genius program giving discounts from 10% upwards for Booking.com most loyal customers. This is the help you will be getting. There will be no reduction in commission or financial help coming from booking.com ....and if it will come with a hell of a catch.
Go to Booking.com extranet, look for the telephone numbers to the support and speak with the customer service. This forum here is just for hoteliers to connect and moan :D
Alternatively, choose the message system, and raise the issue with the finance team.
But I would try to speak to a human first.
Keep us updated!
Cheers,
Simone
How many of you still have availability on booking.com for May, April, June and so on?
If you want to kick booking.com in the teeth, do not give them availability! Honor the bookings you have with them, but do not give them any further availability. Stay in contact with guests that you manually alter their reservations to new dates and that you will inform Booking about that.
By all means, Expedia is not better, but handled the situation better.
We are feeding Booking.com if we continue to give them availability!
Have your direct channels established, cut Booking.com off for any further availability. Give it to Expedia or Airbnb. Stop using them stop feeding them.
If people do not see much or any availability they will eventually check Expedia, check tripadvisor etc.
Cheers,
Simone
Acidic comment incoming: I am sure you will be offered to take part in the genius program giving discounts from 10% upwards for Booking.com most loyal customers. This is the help you will be getting. There will be no reduction in commission or financial help coming from booking.com ....and if it will come with a hell of a catch.
Maybe that will open everyone's eyes? Not to put all your eggs in one basket?
Please read, sign if you agree and share: https://secure.avaaz.org/en/community_petitions/glenn_d_fogel_stop_bookingcom_from_enforcing_a_force_majeur_policy_upon_hotels_without_our_consent/?rc=fb&utm_source=sharetools&utm_medium=facebook&utm_campaign=petition-904426-stop_bookingcom_from_enforcing_a_force_majeur_policy_upon_hotels_without_our_consent&utm_term=LpbLpb%2Ben&fbclid=IwAR3-2OY-qlmJkRhLGYpYyRXUbPLRU0kYfNhOoe40IDfgpxmP3tun4IHsEtE
Please sign and share: https://secure.avaaz.org/en/community_petitions/glenn_d_fogel_stop_bookingcom_from_enforcing_a_force_majeur_policy_upon_hotels_without_our_consent/?rc=fb&utm_source=sharetools&utm_medium=facebook&utm_campaign=petition-904426-stop_bookingcom_from_enforcing_a_force_majeur_policy_upon_hotels_without_our_consent&utm_term=LpbLpb%2Ben&fbclid=IwAR3-2OY-qlmJkRhLGYpYyRXUbPLRU0kYfNhOoe40IDfgpxmP3tun4IHsEtE
Please sign and share: https://secure.avaaz.org/en/community_petitions/glenn_d_fogel_stop_book…
Very well said!