"Thank you for contacting Booking.com Partner Support Team.
We are truly sorry to learn about your difficulties regarding the newly introduced Traveller Review Awards 2020.
We apologize for any inconvenience caused, the responsible team decided to introduce this new programme that recognises partners for their exceptional hospitality, as evidenced in the review scores left by travellers after their stay or experience.
The explanation provided by them is that we received feedback earlier that partners wanted Your Awards to appear more relevant for the period in which they would be displayed. Your Award will be displayed during 2020, so we adjusted the year accordingly."
Well, I guess by that response that BC have no intention of changing anything, and that our view as 'partners' doesn't count for much. I may seriously consider no longer displaying the awards.
Absolutely agree with you, as we've also received the 2020 award, which is absurd. It should definitely be awarded for the current year, and not for a year that we're not even in yet! We have all our awards for the last several years displayed on the wall for our guests to see, and we'll now have a gap for 2019 between 2018 and 2020, which as you say looks like we failed to win an award for 2019! I've also raised this with BC, and am awaiting their reply (which will probably be the same as yours).
Here's the reply I've received from BC:
"Thank you for contacting Booking.com Partner Support Team.
We are truly sorry to learn about your difficulties regarding the newly introduced Traveller Review Awards 2020.
We apologize for any inconvenience caused, the responsible team decided to introduce this new programme that recognises partners for their exceptional hospitality, as evidenced in the review scores left by travellers after their stay or experience.
The explanation provided by them is that we received feedback earlier that partners wanted Your Awards to appear more relevant for the period in which they would be displayed. Your Award will be displayed during 2020, so we adjusted the year accordingly."
Well, I guess by that response that BC have no intention of changing anything, and that our view as 'partners' doesn't count for much. I may seriously consider no longer displaying the awards.
On a jollier note, Merry Christmas to you all.
Thank you, much appreciated :)
Absolutely agree with you, as we've also received the 2020 award, which is absurd. It should definitely be awarded for the current year, and not for a year that we're not even in yet! We have all our awards for the last several years displayed on the wall for our guests to see, and we'll now have a gap for 2019 between 2018 and 2020, which as you say looks like we failed to win an award for 2019! I've also raised this with BC, and am awaiting their reply (which will probably be the same as yours).