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Fremantle Townhouse

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Fremantle Townhouse

Children staying.

Property management
3 Replies
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1 year ago
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2
Fremantle Townhouse

Cancellation policies

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2 years ago
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2
Fremantle Townhouse

Key pick up section in policies...

Property management
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Fremantle Townhouse

Last minute bookings

Payments, commission and invoices
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Fremantle Townhouse

Credit card Authorisation

Payments, commission and invoices seeking advice
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Fremantle Townhouse

Double booking

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3 years ago
Fremantle Townhouse replied to Children staying. 1 year ago
Property management
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2

Ps Team?

  • Reply
1 year ago
Fremantle Townhouse replied to Credit card Authorisation 2 years ago
Payments, commission and invoices
seeking advice
f
2

That inventory +1 is an excellent idea, thank you,  i'll do that! Most of the grief I have, (and it's not much grief, but just enough to be annoying), is with last minute bookings scams/issues, in fact I googled "fraudulent last minute bookings" today and got some useful information. Re prepay template, not sure of what you mean, but for regular bookings guests know they pay an immediate deposit of 50% and the balance 2 weeks before arrival, as well as a damage deposit, though if they regular booking.com members I will often not charge the damage deposit. Anyway thanks again, much appreciated...

Regards

  • Reply
2 years ago
Fremantle Townhouse replied to Hey Booking.com - Mind Your Own Business 2 years ago
Other discussions
f
2

Can't you take damage deposit by credit card?

  • Reply
2 years ago
Fremantle Townhouse replied to Credit card Authorisation 2 years ago
Payments, commission and invoices
seeking advice
f
2

Thanks for your detailed reply, the issue with using a stolen card is that the guest stays for 2-3 days, and 2 weeks later you get a charge back from the issuing bank and are out of pocket for $300. Today for example an obvious fake booking was made, the postal address provided did not exist, plus a few other clues, the credit card was declined, I then had to wait 15 hours before I was able to cancel the booking, mean while my calendar was blocked for that period. Number 3 on your reply stated to "add it to the new reservation template on top", add what exactly?

Thank you

Regards

David

 

  • Reply
2 years ago
Fremantle Townhouse replied to Double booking 3 years ago
Other discussions
seeking advice
f
2

Thanks for your reply, all resolved now, apparently it was a network error, a bit frustrating in that I probably wasted a couple hours trying to resolve such a simple problem...

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