I have gotten around this, the long way. By forwarding an email I have created to guests, which includes a pdf attachment.
I do this by, copying Guest email from their Details page.
Then in email - go to my Sent, find a previous email including the attachment.
Forward it, so it keeps the attachment. Paste Customer Email.
Then delete the parts of original email not relevant, or replace names etc.
Send email to customer. This email you send, does appear still in the Message part of your customer reservation. So that is good.
Clumsy approach - would MUCH prefer using a Message template in Booking.com like I do for new bookings, Arrivals etc. But of course, only a couple of image file types are allowed.
Please booking.com, allow us to include PDF or Word files in message templates.
I have gotten around this, the long way. By forwarding an email I have created to guests, which includes a pdf attachment.
I do this by, copying Guest email from their Details page.
Then in email - go to my Sent, find a previous email including the attachment.
Forward it, so it keeps the attachment. Paste Customer Email.
Then delete the parts of original email not relevant, or replace names etc.
Send email to customer. This email you send, does appear still in the Message part of your customer reservation. So that is good.
Clumsy approach - would MUCH prefer using a Message template in Booking.com like I do for new bookings, Arrivals etc. But of course, only a couple of image file types are allowed.
Please booking.com, allow us to include PDF or Word files in message templates.
Monica
seabank at Currarong