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Hi Rogier de Vries,
Due to lack of the support from BDC finance department on commission issue, I have switched the Payment by BDC to prepayment requested by me on non-refundable and 14 days cancellation booking after the reservation completed. After I have changed the payment method, I do received so many fake bookings mainly from Albania, India & Pakistan. What I noticed all these fake bookings are using the same Agoda office address of Singapore with different countries name and also non-reachable telephone number. I have contacted BDC on these fake bookings and they confirmed these are from their partner Agoda (yes Agoda & Booking.com are from the mother company Priceline) and the BDC just replied to me saying they will be sending email to these bookers and requested me too to send a message to these bookers for requesting the prepayment. So I will send the message thru BDC to request a prepayment to be transferred to our bank account with dateline (mostly 2 days). After 2 days dateline,I will call BDC to cancel these fake bookings due non-received prepayment. For last minute bookings, I'm only accepting if I have more than 2 rooms availability. In case no show, I will mark no show or call BDC to cancel the bookings after timeline (CET 18.00)
Payment by BDC is great however if we are not getting any support with BDC finance then everything will be screwed up. BDC just direct debit their commission payment from your bank since we have Payment by BDC agreement. I still have issue with my commission since Nov 2019 and have sent more than 10 messages but still no action or replies from BDC Finance even though the BDC Finance is located in the Netherlands and I'm in the Netherlands too.
Yes. I agreed with @Kampungkakak.
I'm based in The Netherlands and Booking.com is in The Netherlands.
A big company like Booking.com should be able to provide a good support to partners, as Booking.com is also getting a commission on our business.
I called many times and the 1st line customer service put a note on my request as they are not involve with Finance issue. They informed me that someone from Finance would be calling me. Till today after 3 months, no one called. Meanwhile I have sent many message thru Booking.com, no reply too.
Even when I called the Finance team, no one will be answering the call.
This is a frustration being a partner, without support.
But the 1st line customer service is great I must say.