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hi thanks for the reply, but my issue is that they have deducted the money from my latest payment with no warning - explanation or communication. There is no mention of the deduction on my invoices, it only appears when I download the excel spreadsheet of payments made. I have no idea what it is and its a huge amount of money for us. Still waiting for a call back from the finance department, been waiting 4 hours
hi many thanks, but I cannot see an option to send a message to the support team via the extranet am i missing something?
BArry sorry i dont understand your post?
Hi Barry..weird this. Under the booking reference it says payment not sent..yet in the invoice section it says payment sent 21st.....nothing has arrived
hi barry. All bank details are correct and we are verified as we have received payments from other bookings which actually arrived within 3 days of check out....im going to try and call them again today and will report back...ta
Hi Barry update. YEs i can see we have the 4 times a month payment method. So if the guest checked out on the 12th january i would expect that payment would be sent on the 18th? its still showing as not sent this morning.....
Had a bad day yesterday, Sorry i bit!
Many thanks for your response. BDC take payments directly from the guest at the moment of booking. We are then informed that we should RECEIVE payments within 10 working days of guests checking out. I wasnt aware that we could choose different payout methóds? Ill have a look and see what we have set up.
Anyway 10 working days have now passed and the payment still hasnt been sent. We are seriously thinking of dropping BDC, we have been using Airbnb for nearly 10 years without issues. they payout 100% 2 days after the guest checks in. There are lots of things with bdc that we dont like, non screening of guests, instant book,very high commision rates, Hosts paying commision rather than guests, payout AFTER check out.
We have high overheads and rely on a steady stream of income especially in the quiet months like January.
again thanks for your help, would be refreshing if somebody from BDC would answer our questions, we called the local number and were told to contact finance but we dont have a number and they wouldnt transfer us!
Ps is there really a pot of gold at the end of a rainbow?