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Not working again since July 23.
It stopped working again for my property. Last data is from February 11, which means no data for the last 8 days.
This happened a lot to my property also. Some guests selected unhappy face and wrote "Nothing. Everything was perfect." and it shows up as a negative comment actually it is a positive one. I don't know how to prevent this but maybe there should be an "Edit" button for the reviewer which can be active for 1 week after the review had posted.
It's finally working again for my property. What about other partners here who were affected? Did you check your extranets today?
We are already talking about the problem in this topic. We need a statement from booking.com about it.
It's been 40 days but still not working. We need a statetement from booking.com about the issue because it's such an important problem for the properties. All of my other scores are excellent but my ranking started to drop which i think because of this "performance score".
I wrote about the issue to booking.com on 2 February and here is their reply;
February 2, 2020 - 13:55:48
Reply to this message
Thank you for contacting us.
We have a technical problem in the 'Ranking Panel' section in the 'Analytics' section. We notified the relevant department that this report has not been working as of January 1 at the properties. We expect to be resolved in a short time. Thank you for your understanding.
We are here for you if you have any questions.
Booking.com Partner Support Team
Here is the screenshot.