seems some people jumped on my post here. but to set the record straight, it is the property's responsibility to find nearby suitable similar accommodation in the event of a relocation and also pay any difference in price if necessary. If said property struggles to find new property, then Booking.com can assist. Or of course you can ask Booking.com to assist in the first place, though a property has evey right to organise a relocation itself.
This was never an issue with us or booking.com. Also Booking.com agreed we did not have to pay commision on this booking (I had this confirmed yet agin by telephone 2 days ago). My point is, that they said one thing and have never followed through and not replying to emails, messages etc.
I have spoken with both support team and finance team and been promised by emails etc this will be cancelled. But now been 8 days of constantly phoning them and getting nowehere
seems some people jumped on my post here. but to set the record straight, it is the property's responsibility to find nearby suitable similar accommodation in the event of a relocation and also pay any difference in price if necessary. If said property struggles to find new property, then Booking.com can assist. Or of course you can ask Booking.com to assist in the first place, though a property has evey right to organise a relocation itself.
This was never an issue with us or booking.com. Also Booking.com agreed we did not have to pay commision on this booking (I had this confirmed yet agin by telephone 2 days ago). My point is, that they said one thing and have never followed through and not replying to emails, messages etc.
I have spoken with both support team and finance team and been promised by emails etc this will be cancelled. But now been 8 days of constantly phoning them and getting nowehere