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Hi Jaybeegee, thank you for the info. Really appreciate.
Hi Bob, I just spoke with a booking.com representative (she was very acknowledged)
What you need to do first it is to check your settings in “Property” and go to the policy and change the cleaning fee as Not Included In the price and they will collect for you in the next booking. Hope this help you.
Hi Bob, I have the same problem when I set up the account. I add a cleaning fee but I cannot received. I try to go back in all my settings to see why, but I cannot find if it was added or not. Seams like the information are vague. If you find out how to collect or who collect this payment please let me know. I Airbnb everything it is so clear. You can see/ change all the rates and cleaning fees.