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I am sorry to hear about your business partner David. Yes, all situations are not the same and the need for a relocation does not necessarily mean an overbooking or error on the side of the host. I had already said the situation was handled numerous times before you wrote the letters Katerinka12. You also did not read my original post and answered based on what you thought you read not what was actually said in my post. It was not helpful and you presumed things about me and my business that were simply not true and you expressed this on an open forum very aggressively, I think the fundamental thing is you did not understand what I was actually asking and you accused me. I would never do that to someone. I know you didnt read my answers as you continued to post even after I said it was sorted in my favour.
Thank you David! I appreciate your comments. I actually felt attacked by Katerinka12 and not helped at all. I also felt the replies showed my comments had not been read remotely and the comments continued even when I had said it was handled and in my favour.I had also been accused of things that were not true when I am an extremely caring host. I was quite disappointed and upset by her replies to be honest so I appreciate you saying this.
Thank you Aaltje B : )
Sorry I probably did not explain sufficiently. However this has resolved in my favour and booking.com agreed with me fully in the end. We also have 25 properties. The one I was talking about is one that was sold in august 2018. I agree with an earlier comment where the guest was basically being a ***. As I also said we gave them 3 months notice. So they would not be arriving in a country to no property at all. We fully explained the scene to them and like the earlier comment most guests are usually extremely understanding and a few others that we had to sort out were very understanding and happy with the alternative highly rated properties we offered them. The guests where this charge was in question were also offered a like for like by us. It was 2 properties that were closed. However I also missed to say that this property was sold in August. The guest was informed in June that we would not be able to accommodate his booking in sept in that property as the owner had decided to sell. We offered him a lovely alternative. The relocation invoice was actually written off in Oct and it was last week that 2 other properties under different owner name/contract name were closed as result. So there was added time. I see your point but it’s been resolved in my favour as the relocation costs were invalid based on the proof we provided and the closing of the other 2 properties were also invalid as they were fully up to date with their financial obligations to booking.com and were in a different contract name/owned by someone else. I also agreed the seller in this instance could have been held accountable. Anyway, as I have said it is now resolved so that’s good. It is hard to illustrate the full scene by message thread but I hope this message clarified it somewhat.
I’m not sure I understand the comment but never mind. They were offered same standard property as per earlier messages. But all sorted now. So all good. Thanks for everyone’s help! Ps. All my properties are extremely highly rated 😀😀😀😀 9 being the lowest.
Yep. Disrelated. Different owner. Anyway I don’t think you have come here to be helpful Katerinka12. Never mind. At least I sorted it which I am pleased about. No need for anyone to comment further and thanks for the helpful advice from some 😀😀😀😀
Yes! But it certainly isn’t the fault of a disrelated property owner we manage on behalf of who is fully up to date with all their financial obligations to Booking.com. Anyway I managed to speak to someone in credit control who agreed with me and sorted it
Dearie me. The property was sold! Please read my original message before responding. It is a waste of your time and mine. It is NOT an overbooking and it is not our fault. The guest was offered like for like alternative accommodation by us. He went to booking.com instead and they booked him in to a property twice the price which even violates their own terms. I have sorted it now anyway.