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I've added 1 apartment to booking.com as a new host (id *** in Cannes, France). Yesterday, I've received one notice without any further information. Booking has terminated the accommodation agreement with immediate effect because of a material breach of contract - article 7.4 (ii) the Accommodation post incorrect or misleading Accommodation information on the Extranet.
I don't understand this letter. I carefully described the apartment and one customer booked online. On other platform, everything is great and i have no problem.
I've called booking.com to gain additional info, but they always told me that somebody from this specific team will contact me. They never did.
In the meantime, i received two other emails telling me that they canceled my booking reservation saying that i asked Booking to do it. it's just a lie. What would i do that?
I never asked them anything. Their email is saying that and i deeply think it's not fair.
Words have a meaning. So, now i am losing money because of what Booking did.
Moreover, i read again the section 7.4 of the contract and i didn't see anything wrong with my etablishment. Everything looked ok and i created this account with their help through the phone.
They helped me since the beginning. They controlled everything. I saw online on the community website of https://partner.booking.com that i was not the only one to have that. Some cases got resolved because it was misunderstood somewhere.
I was really happy to work with booking and want to continue this way. I am asking then to somebody to contact me to fix the situation and open it back again. Now i dont have access to anything, included the extranet.
I just want to understand, fix it, and move forward.
Please, i need help.
Thanks a lot.
i have the same issue.
Did you fix it?
Please help me i am desperate.